Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item(s) must be misprinted, damaged upon arrival, and in its original packaging. You’ll also need the receipt or proof of purchase. We will reprint or return your items for the following reasons:

• If your item(s) is markedly different from the approved proof (or the design you created online when applicable).
• If the garments or printing are flawed.

To start a return, you can contact us at info@smalltownpromos.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@smalltownpromos.com.

 

Your Responsibility & Reasons Items Are Non-Refundable

We print your design on the garment sizes that you order, so we cannot be responsible if a garment doesn't fit. Sizing varies between manufactures and styles. For specific sizing information, please reference our online sizing charts or reach out to us.

Please note that due to varying monitor settings, the colors represented on the online art approval may not exactly match the actual ink colors screen-printed on garments or pad printed on items. Small Town Specialty Printing is not responsible for variations between your monitor and the actual ink colors.

Your order details are including but not limited to spelling, design, etc. We rely on you to be the expert of your own design or logo. Once you submit your order, we take that as confirmation that you have reviewed it and you want it exactly as shown. We will do our best to check spelling, but we don't guarantee that we will find it. If you have any questions, we rely on you to let us know so we can resolve those prior to printing.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.